Refund policy

Last Updated: October 2026

Introduction & Corporate Commitment

At Shhdvhrgg (operated by HongKong Rancle Limited), we offer thoughtfully selected tissue box covers across our Natural Woven, Soft Fabric, and Modern Minimalist collections. We aim to provide clear product information and reliable customer support throughout your shopping experience.

Purchases made through our storefront are subject to the post-purchase guidelines below. If you encounter an issue with your order, please contact support@shhdvhrgg.com or call +1 (435) 417-2561 for assistance.

1. Final Sale & General Policy

Except where required by applicable law, purchases made through Shhdvhrgg are considered final sale.

We do not accept returns or exchanges for preference-based reasons, including changes of mind, personal style or color preferences, or ordering an unsuitable size when the supplied item matches its description. Please review the product dimensions, materials, and variant details before purchasing.

This policy does not exclude assistance for products that arrive damaged, are defective, are materially different from their description, or were supplied incorrectly. Nothing in this policy limits your statutory consumer rights.

2. Reporting Damage, Defects & Order Errors

Please inspect your order upon arrival. If an item is damaged, defective, incorrect, or missing, contact our support team within seven (7) calendar days of delivery, where reasonably possible, to help us investigate promptly. This reporting period does not limit any longer period available under applicable law.

Information to Include

Please email support@shhdvhrgg.com with:

  • Order Details: Your order number and the email address used at checkout.
  • Problem Description: A clear explanation of the damage, defect, incorrect item, or missing contents.
  • Photos or Video: Clear images or a short video showing the issue, where reasonably available.
  • Packaging Details: A photograph of the shipping label and exterior packaging, particularly where damage occurred during delivery.

Please retain the product and packaging while we review your claim. If you cannot provide a particular document or image, contact us so we can discuss other ways to assess the issue.

3. Review & Available Resolutions

Our support team aims to review submitted claims within 2 to 3 business days. If further information is needed, we will contact you.

Depending on the issue, product availability, and your rights under applicable law, resolutions may include:

  • Replacement: Sending the correct item or a replacement at no additional cost.
  • Partial Refund: Offering an agreed partial refund for a minor issue if you choose to keep the product.
  • Store Credit: Offering store credit if you agree to this option.
  • Full Refund: Providing a full refund where appropriate or required by applicable law.

Store credit will not replace a monetary refund where you are legally entitled to one without your agreement.

4. Refund Method & Processing Times

If a full or partial refund is approved:

  • The refund will be issued to the original payment method used at checkout.
  • Refunds typically appear in your account within seven (7) to twelve (12) business days after approval and processing.
  • The exact posting time depends on your bank or payment provider.

If your refund has not appeared after this timeframe, please contact us for assistance.

5. Return Authorization & Shipping Instructions

Please contact our support team before returning any merchandise. If a return is necessary, we will provide written instructions and the appropriate return address.

  • Business Address: Our listed business address is not a designated product return address.
  • Return Instructions: Please follow the address, packaging, and reference instructions supplied by our support team.
  • Return Shipping Costs: For confirmed damaged, defective, or incorrectly supplied items, we will arrange or cover reasonable necessary return shipping costs.
  • Unapproved Shipments: Sending an item to an address we have not confirmed may delay the resolution or make the parcel difficult to locate. An unauthorized return does not automatically remove any statutory rights you may have.

6. Exchanges, Order Changes & Cancellations

Shhdvhrgg does not offer standard exchanges for preference-based changes, except where required by applicable law.

For address corrections, variant changes, or cancellation requests, email support@shhdvhrgg.com within 12 hours of checkout using the subject line “Urgent: Order Modification.”

Include your order number and the exact change requested. We will check whether the request can be accommodated based on the order’s fulfillment status. Changes or cancellations cannot be guaranteed once packing or dispatch arrangements have begun. Any cancellation rights available under applicable law remain unaffected.

7. Customer Support & Corporate Information

For product claims, policy questions, or order assistance, please contact:

  • Brand Name: Shhdvhrgg
  • Operating Legal Entity: HongKong Rancle Limited
  • Business Address: Rm A090, Unit 1, 15/F, Blk A, Wah Sang Ind Building, 14–18 Wong Chuk Yeung Street, Sha Tin, Hong Kong
  • Customer Support Email: support@shhdvhrgg.com

  • Direct Customer Line: +1 (435) 417-2561Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)